Privacy Policy

 

This Privacy Policy applies to all services provided by Maison Lorenne, located at Bosbergstraat 50, 5943 AC Lomm, The Netherlands, and reachable via info@maisonlorenne.com. We respect the privacy of our customers and treat the personal information you provide to us confidentially and in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

1. Personal Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer service, including:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information processed securely through our payment providers and never stored on our own servers
  • IP address and device/browser information
  • Order and transaction history
  • Information about your activities and behaviour on our website through cookies

2. Purpose of Processing

We use your personal information to:

  • Process, ship and invoice your orders
  • Provide customer service and support
  • Send order updates, tracking information and other relevant communication
  • Improve our website, services and product selection
  • Prevent and detect fraud or misuse
  • Send marketing communications only if you have given your consent

3. Legal Basis

We process your personal information based on:

  • The performance of our agreement with you, such as processing your order
  • Your consent, for example for marketing communications
  • Legal obligations, including tax and accounting requirements
  • Our legitimate interests, such as fraud prevention and improving our services

4. Sharing Information with Third Parties

Your personal information is only shared with third parties when necessary to provide our services, including:

  • Our payment providers
  • Our shipping and delivery partners
  • Our suppliers for processing and shipping your order
  • Analytics and marketing service providers where applicable and in accordance with your cookie preferences

Where required, data processing agreements have been concluded with these parties. We never sell your personal information to third parties.

As part of our fulfilment process, some products are shipped directly from our supplier located in China. As a result, your personal information may be transferred outside the European Economic Area. Appropriate safeguards are implemented to protect your personal information during such transfers.

5. Data Retention

We do not retain your personal information longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law, such as tax legislation requiring records to be retained for seven years.

6. Cookies

Our website uses cookies to improve functionality, analyse visitor behaviour and support marketing activities. Please refer to our separate Cookie Policy for more information. You can change your cookie preferences at any time through our cookie banner or your browser settings.

7. Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. All payments are processed through a secure SSL encrypted connection.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate personal information
  • Request deletion of your personal information
  • Restrict the processing of your personal information
  • Object to the processing of your personal information
  • Withdraw your consent at any time where processing is based on consent
  • Request a copy of your personal information in a portable format

To exercise any of these rights, please contact us at info@maisonlorenne.com.

You also have the right to lodge a complaint with the relevant data protection authority.

9. Contact

Maison Lorenne
Bosbergstraat 50
5943 AC Lomm
The Netherlands

Email: info@maisonlorenne.com